Question 1

Do you deliver outside Nairobi?

Accepted Answer

Yes, we deliver to all major cities in Kenya including Mombasa, Kisumu, Nakuru, Eldoret, and Thika. Delivery times vary by location.

Question 2

What is your return policy?

Accepted Answer

We offer a 30-day money-back guarantee on all products. Items must be unused and in original packaging.

Question 3

Do you offer installment payments?

Accepted Answer

Yes, we partner with popular buy-now-pay-later services in Kenya. You can pay in flexible installments over 3-6 months.

Question 4

How do I track my order?

Accepted Answer

Once your order ships, you'll receive an SMS with tracking details. You can also track your order on our website using your order number.

Question 5

Do you ship internationally?

Accepted Answer

Currently we ship within Kenya and to select East African countries. Contact our team for international shipping quotes.

Drawstring Backpack